Terms of Service

These Terms of Service govern your access to and use of tidyzeno.com, including purchases made through the website.

Tidyzeno is operated by Guangzhou Tongnan Trading Co., Ltd.

By accessing our website, using our services, or placing an order, you agree to these Terms of Service.

Online Store Terms

You may use our website only for lawful purposes.

You may not use Tidyzeno or its services for fraudulent, illegal, unauthorized, or abusive activities.

Product Information

We make reasonable efforts to provide accurate product descriptions, images, specifications, dimensions, materials, colors, prices, and availability.

Actual product appearance may vary slightly because of screen settings, lighting, manufacturing variations, or other reasonable factors.

Orders

All orders are subject to acceptance and product availability.

We reserve the right to refuse, limit, or cancel an order where reasonably necessary, including cases involving suspected fraud, payment problems, pricing errors, inventory errors, or product unavailability.

Prices and Payments

Customers will be able to review the applicable product price, shipping charges, and other applicable amounts before completing checkout.

Payment must be successfully authorized before an order can be processed.

Shipping

Orders are subject to our Shipping Policy.

Shipping and delivery estimates are not guaranteed and may be affected by carriers, customs procedures, weather, public holidays, and other circumstances outside our reasonable control.

Returns and Refunds

Eligible returns and refunds are governed by our Return & Refund Policy.

Customers must contact Tidyzeno before returning products to our designated return warehouse.

Intellectual Property

The Tidyzeno name, original website content, graphics, text, layout, and other original materials are protected to the extent provided by applicable intellectual property laws.

Unauthorized reproduction, distribution, modification, or commercial exploitation of our protected content is prohibited.

Prohibited Uses

Customers may not use our website to:

Engage in unlawful or fraudulent activity
Violate the rights of another person
Upload or distribute malicious software
Attempt unauthorized access to our systems
Interfere with website operation or security
Provide deliberately false information
Engage in conduct prohibited by applicable law

Third-Party Services

Our website may use third-party services, including Shopify, payment providers, shipping providers, analytics providers, and other service providers.

Certain third-party services may be subject to their own terms and policies.

Limitation of Liability

To the maximum extent permitted by applicable law, Tidyzeno and Guangzhou Tongnan Trading Co., Ltd. will not be responsible for indirect, incidental, special, or consequential losses resulting from the use of our website or services.

Nothing in these Terms limits rights or remedies that cannot lawfully be excluded or restricted.

Governing Law

These Terms and any dispute arising from or relating to tidyzeno.com, our services, or purchases made through the website shall be governed by the laws of the State of Georgia, United States, without regard to conflict-of-law principles, except where mandatory consumer protection laws provide otherwise.

Dispute Resolution

If a dispute arises between Tidyzeno and a customer, both parties should first make reasonable good-faith efforts to resolve the matter informally.

Customers may begin this process by contacting:

service@tidyzeno.com

Arbitration

Where permitted by applicable law, unresolved disputes may be submitted to arbitration if the parties agree or where an enforceable arbitration arrangement applies.

Nothing in this section prevents a party from pursuing an eligible claim in small claims court or exercising rights that cannot legally be waived.

Jurisdiction

Where permitted by applicable law, the appropriate state or federal courts located in the State of Georgia, United States shall have jurisdiction over eligible legal proceedings that are not otherwise resolved.

Court and Venue

Subject to applicable law and any valid arbitration requirement, the parties consent to an appropriate court located in Georgia, United States as the venue for eligible judicial proceedings.

Mandatory consumer rights concerning jurisdiction, court access, or venue remain unaffected where applicable.