FAQ
How much does shipping cost?
Orders from $0.00 to $39.98 are charged $12.99 Expedited Shipping.
Orders of $39.99 or more qualify for Free Shipping.
Order Processing
How long does it take to process my order?
Orders are generally processed within 1–3 business days after successful payment confirmation.
Additional processing time may be required during public holidays, promotional periods, or periods of high order volume.
Order Tracking
How can I track my order?
Tracking information will be provided when available after your order has shipped.
Please allow reasonable time for carrier tracking information to update.
Returns
Can I return my order?
Eligible products may be returned within 30 days after delivery.
Please contact service@tidyzeno.com before returning any product.
Return Warehouse
Where should I send an approved return?
After receiving return authorization and instructions, eligible returns may be sent to:
485 Horizon Drive NE, Suite 800
Suwanee, GA 30024
United States
Warehouse Phone: +1 770-468-2367
Do not send products to this address without first receiving return authorization from Tidyzeno.
Damaged or Incorrect Orders
What should I do if my product arrives damaged, defective, or incorrect?
Contact service@tidyzeno.com and provide your order number and clear photographs showing the issue.
Our customer service team will review the information and assist with the next steps.
Refunds
How will I receive my refund?
Approved refunds are generally issued to the original payment method after an eligible return has been received and inspected.
Processing time after issuance depends on your bank or payment provider.
Address Changes
Can I change my shipping address after placing an order?
Contact us as soon as possible if you notice an error in your shipping information.
We will make reasonable efforts to assist, but an address change cannot be guaranteed after an order has entered processing or shipped.
Customer Service
How can I contact Tidyzeno?
Email: service@tidyzeno.com
Phone: +86 130 6790 1024
Company Information
Who operates Tidyzeno?
Tidyzeno is operated by:
Guangzhou Tongnan Trading Co., Ltd.
Registered Address:
Shop 106, No. 32 Lujing Road, Gangwan Subdistrict, Nansha District, Guangzhou, Guangdong, China
Website: tidyzeno.com