Return & Refund Policy
30-Day Return Period
Eligible products may be returned within 30 days after delivery.
Customers should contact Tidyzeno before sending any product back.
Return Eligibility
To qualify for a return, the product should generally be unused, undamaged, and in substantially the same condition in which it was received.
Where reasonably applicable, original packaging, accessories, manuals, components, and other included items should also be returned.
How to Request a Return
To request a return, contact:
Please provide:
- Your order number
- The product you wish to return
- The reason for the return
- Photographs when the product is damaged, defective, or incorrect
Our customer service team will review your request and provide further return instructions when applicable.
Return Warehouse
After receiving return authorization, eligible products may be returned to:
485 Horizon Drive NE, Suite 800
Suwanee, GA 30024
United States
Warehouse Phone: +1 770-468-2367
Please do not send products to this warehouse without first contacting Tidyzeno and receiving return instructions.
Unauthorized returns may not be properly identified or processed.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible.
Provide your order number and clear photographs showing the problem.
We will review the information and provide an appropriate solution based on the circumstances.
Return Shipping Costs
Unless the product received was damaged, defective, incorrect, or applicable law provides otherwise, customers may be responsible for return shipping costs.
Any applicable instructions will be provided during the return authorization process.
Refunds
Once an eligible returned product has been received and inspected, we will notify you regarding the status of your refund.
Approved refunds will generally be issued to the original payment method.
The time required for a refund to appear in your account depends on your bank, card issuer, or payment provider.
Contact Information
Email: service@tidyzeno.com
Phone: +86 130 6790 1024