Privacy Policy

This Privacy Policy explains how Tidyzeno, operated by Guangzhou Tongnan Trading Co., Ltd., collects, uses, shares, and protects personal information when customers visit tidyzeno.com, place orders, or communicate with us.

Information We Collect

Depending on how you interact with Tidyzeno, we may collect information such as:

Name
Email address
Telephone number
Billing address
Shipping address
Order information
Transaction information
IP address
Browser and device information
Website usage information
Customer service communications

Payment information may be processed by third-party payment providers. Tidyzeno does not directly store complete payment card information.

How We Use Your Information

We may use personal information to:

Process and fulfill orders
Arrange shipping and delivery
Process transactions
Communicate regarding orders
Provide customer support
Handle returns and refunds
Maintain and improve our website
Prevent fraud and security threats
Meet legal and regulatory obligations
Provide marketing communications where permitted

Cookies and Similar Technologies

Tidyzeno and our service providers may use cookies and similar technologies to operate the website, remember preferences, analyze website usage, improve functionality, and support advertising or marketing activities where permitted.

Where required by applicable law, visitors may be provided with choices regarding non-essential cookies.

Service Providers

We may provide necessary information to third-party service providers that assist us with operating our business.

These providers may include Shopify, payment processors, shipping companies, logistics providers, analytics providers, customer service providers, and technology providers.

Data Retention

Personal information may be retained for as long as reasonably necessary to fulfill the purposes for which it was collected.

This may include maintaining transaction records, processing orders, preventing fraud, resolving disputes, enforcing agreements, and complying with legal obligations.

Your Privacy Rights

Depending on where you live, applicable privacy laws may provide rights concerning your personal information.

These may include rights to request access, correction, deletion, or information regarding how certain personal information is processed.

Requests may be subject to identity verification and applicable legal exceptions.

Data Security

We use reasonable administrative, organizational, and technical measures intended to protect personal information.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

International Processing

Because Tidyzeno operates an online store and works with service providers in different locations, personal information may be processed or stored outside the country or region where a customer resides.

Where required, such processing will be handled in accordance with applicable legal requirements.

Children's Privacy

Our website is not intended for children who are not legally permitted to provide personal information or make online purchases without appropriate authorization under applicable law.